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Staff Spotlight: Lana Nixon

Thursday, June 14, 2018

Medical Assistant Lana Nixon keeps our multiple sclerorsis clinic up and running, filing paperwork, scheduling (and rescheduling) appointments, and answering more than 50 phone calls a day, but she enjoys every minute of it. In this week’s “Staff Spotlight” interview, Nixon talks to us about this work, her time at the 2018 Consortium of Multiple Sclerosis Centers’ annual meeting in Nashville, Tennessee, and bonding with her son over Mario-based video games when she’s not at work.

How long have you been at Duke? How long have you been with the Neurology Department?
I came to Duke as a temporary employee October of 2016 and became permanent June of 2017. I have been with Neurology the whole time.

What are your responsibilities within the division of Multiple Sclerosis and Neuroimmunology? What does your average day look like?
Most of my work consists of FMLA/DMV disability paperwork, a lot of phone calls, scheduling new patients/cancelling and rescheduling appointments. My day starts with in basket message for the doctors, then retrieving messages from the phone and paperwork and more paperwork.

You recently won a scholarship to attend the national CMSC meeting in Nashville. How did you win this award?
Our pharmacist Jenelle Hall told me about the scholarship. I applied and Jenelle was nice enough to write me a fantastic letter. I sent the letter and my application and they awarded me $750.00 to attend.

What was the most memorable experience for you at the CMSC meeting?  I think for me a lot of it was just learning new terms I didn’t know; I especially enjoyed a section on current MS biomarkers in clinical use. I also enjoyed learning about new medications coming out and reaffirming the information that I already knew; the doctors here don’t mind answering any questions that I have.  

What do you enjoy most about your work? What’s the most difficult part of your job?
I love almost everything about my job. It isn’t stressful to me because every day there is something new. The most difficult part of my work is the phones. I receive at least 50 calls per day.

What passions or hobbies do you have outside of the Department?  
I love to play Mario video games with my son and I also play Dr. Mario on my DS. I also love movies, reading and music.

L Nixon
Nixon and other members of the MS clinic get ready for the 2018 Walk MS in Raleigh.